Update the OneDrive for work or school sync app

Update the OneDrive for work or school sync app

Important:  Groove OneDrive error icon
Support for the old OneDrive sync app (groove.exe) with SharePoint Online will end on January 11, 2021.
Learn more about what you need to do.

Use these steps to verify that the OneDrive for work or school sync client is current or update it to the current version. The steps depend on whether you installed Office or the sync client through a setup program (MSI), or through Click-to-Run.

This article covers updating the longtime OneDrive for work or school sync client (Groove.exe), not the OneDrive sync app (OneDrive.exe). Which sync client am I using? The OneDrive sync app is updated automatically as specified by your IT department.

Note: If you have Office 2010, install Service Pack 2.

How do I tell how Office or the OneDrive for work or school sync app was installed?

If you're an Microsoft 365 for business user and you installed Office applications through Click-to-run, your OneDrive for work or school sync app stays up-to-date as long as you don't disable automatic updates. Follow these steps to determine whether your Office applications were installed through Click-to-run.

  1. In an Office app, such as Word, choose File > Account or Office Account (depending on your version of Office).

    Note: If you don’t have any Office applications other than OneDrive for work or school, your OneDrive for work or school installation should update automatically.

  2. In the Product Information section, review the Office Updates section, and look for one of the following:

    Checking for Office Updates in Word

    • If you see the Update Options button and the message Updates are automatically downloaded and installed, you installed the Office applications through Click-to-run. To make sure you have the most recent sync app, see below under Manually update the OneDrive for Business sync app for a Click-to-run installation.

      Checking Update Options in Word

    • If you see the Update Options button and the message This product will not be updated, you installed the Office applications through Click-to-run, but automatic updates are turned off. This means Office applications, including OneDrive for work or school, are not being updated. Choose the Update Options button, then choose Enable Updates.

      Enabling updates in Word

      Note: When you choose Update Options but you don't see Enable Updates, this means your updates are managed by a Group Policy. In this case, follow these steps to turn on automatic updates for Office applications, including OneDrive for work or school.

    • If you don’t see the Update Options button, you installed either the Office applications or the OneDrive for work or school sync app through a setup program (MSI). To update your sync app, see below under Run Windows Update for a traditional setup (MSI) installation.

Manually update the OneDrive for work or school sync app for a Click-to-run installation

If you installed the OneDrive for work or school sync app separately through Click-to-run, it updates on its own when the update service advertises an update. Usually, your computer updates after it restarts. If your Office apps aren't updating automatically, choose the Update Options button, then choose Update Now.

To start an update manually, follow these steps:

  1. Go to Control Panel.

  2. Under Programs, choose Uninstall programs.

  3. Under Uninstall or change a program, select Microsoft OneDrive for Business 2013, and then choose Change.

    Finding the OneDrive for Business sync app in Control Panel in Windows
  4. In the How would you like to repair your Office programs dialog box, select Online Repair, and then choose Repair.

    The Office Repair dialog box when repairing the OneDrive for Business sync app
  5. In the Ready to start an Online Repair dialog box, choose Repair to start the process.

Run Windows Update for a traditional setup (MSI) installation

If your Office apps were installed by the traditional setup installation, you can use Windows Update, which is available from Control Panel. Learn more about Windows Update.

Windows Update

Verify that you have the latest version of the OneDrive for work or school sync app installed

You can check for the latest release number of Office on the Update Office 2013 or Office 365 page. Next, you can check for the same version of the sync app in your file system. For the OneDrive for work or school sync app, the file name is groove.exe.

  • If you installed Office through an MSI, you usually find groove.exe at \Program Files\Microsoft Office\Office15.

  • If you installed Office or the OneDrive for work or school sync app through Click-to-run, you usually find groove.exe at \Program Files\Microsoft Office 15\root\Office15.

Follow these steps to check the version of the sync app installed on your computer.

  1. Search for groove.exe on your PC.

    Searching for Groove.exe in Windows
  2. Right-click or tap and hold groove.exe, and choose Properties.

  3. In the Properties dialog box, choose the Details tab, and you’ll see the Product version listed.

    The groove.exe properties dialog box shows the product version for the OneDrive for Business sync app.
  4. Compare your product version with the latest version listed on the Update Office 2013 or Office 365 page. If your product version doesn’t match, use one of the methods described earlier in this article to update it.

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for work or school.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.

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Contact Support
If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app.

OneDrive Admins can contact Microsoft 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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