What do I do if my OneDrive says it's full?

What do I do if my OneDrive says it's full?

If your OneDrive is full or near your storage limit, you have two options:

Get more storage

Increasing your storage quota will allow you to sync more files. This can be achieved by taking a manufacturer bonus, referral bonus, or buying a subscription.

Sign in to Manage your storage and view Upgrades see what plans and offers are available to you.

Need more than 1 TB? You can add more storage with a OneDrive additional storage subscription.

With an Office 365 Home subscription, you get 1 TB for each of the 6 users you can share with. You can share your total storage around and have use of more than 1 TB by sharing folders between users and adding the shared folders to your own OneDrive.

Delete some files

Learn more

For more information, see I'm getting a "Disk full" message in OneDrive.

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for work or school.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.

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Contact Support
If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app.

OneDrive Admins can contact Microsoft 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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