Why did I stop receiving GroupMe notifications?

If you're not receiving your GroupMe notifications, there are a few places to check your settings.

Notification settings for all chats:

1. In GroupMe select your profile picture, select Contacts  ​​​​​​​ .

2. Tap Settings  .

3. In the Notifications section:

   • Tap Group Message Sound, then ensure the Show notifications slider is set to on.

   • Tap Direct Message Sound, then ensure the Show notifications slider is set to on.

4. Under Notifications, verify that Turn off all notifications is not enabled. If your notifications are muted, tap Turn off all notifications and select Re-enable notifications to turn notifications back on.

5. Choose your additional notification preferences from the options.

Notification settings in a specific group chat:

1. Go to the group chat you want to check.

2. Tap the More options   menu from the top of the chat.

3. Verify that Mute is turned Off. If notifications are muted, then you will not receive any alerts for this chat until you tap Unmute.

Mobile device settings:

1. Go to your phone's settings, then go to your list of applications.

2. Select GroupMe from your list of applications.

3. Tap Notifications or App notifications and set your notification preferences from the options.

If you're not receiving notifications, please try turning them off and on again. Also, be sure that you have notifications enabled in your mobile device settings. In addition, there are a few other places to check your settings in GroupMe.

Notification settings for all chats:

1. In GroupMe select your profile picture, select Contacts  ​​​​​​​ .

2. Tap Settings  .

3. In the Notifications section, if notifications are paused, a time will be displayed when they will resume. You can tap Resume now to start receiving notifications again.

Notification settings in a specific group chat:

1. Go to the group chat you want to check. 

   Tip: On iPad, if you don't have your list of chats on the side, tap Chat at the top of the screen.

2. Go to the group's settings:

   • On iPhone, tap the group's avatar (profile picture) from the top of the chat. 

   • On iPad, tap Settings from the top of the group chat.

3. Verify that Mute is turned Off. If notifications are muted, then you will not receive any alerts for this chat until you turn Mute Off.

Mobile device settings:

1. Go to your device's settings, scroll down, and tap GroupMe.

2. Tap Notifications and ensure Allow Notifications is on.

3. Choose your additional notification preferences from the options.

If you're not receiving your GroupMe notifications, there are a few places to check your settings in GroupMe.

Notification settings for all chats:

1. In GroupMe, select Settings .

2. Under Notifications in the Notifications for all chats field, verify that notifications for your chats are turned On.

Notification settings in a specific group chat:

1. Go to the group chat you want to check.

2. Select the group's avatar (profile picture) from the top of the chat.

3. Select Settings .

4. Under Notifications, verify that Mute is turned Off. If notifications are muted, then you will not receive any alerts for this chat until you turn Mute Off.

If you're not receiving your GroupMe notifications, there are a few places to check your settings in GroupMe.

Notification settings for all chats:

1. In GroupMe, select Settings .

2. In the Notifications section, verify your notification settings.

Notification settings in a specific group chat:

1. Go to the group chat you want to check.

2. Select the group's avatar (profile picture) from the top of the chat.

3. Click Settings .

4. Verify that Mute is turned Off. If notifications are muted, then you will not receive any alerts for this chat until you turn Mute Off.