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If you recently bought a new Windows device, you may not be able to find classic Outlook, or the icon appears, but you get an error when you try to open it. The error might say it can't find Outlook, or it might say:

  • We couldn’t verify and install this because it is not available in the Microsoft Store. To install, download it from the publisher’s website.

This issue occurs because starting in 2024, many new devices are preinstalled with new Outlook for Windows and don't ship with classic Outlook. If you prefer to use classic Outlook at this time, a standalone version of classic Outlook for Windows is available for you to install.

Install classic Outlook for Windows

To install a standalone version of classic Outlook for Windows, select Download and follow the prompts to complete the installation.


Tip: Not sure which Outlook you're using, see What version of Outlook do I have? 

More help

If you're using a work or school account and couldn't install classic Outlook following the steps above, contact the IT admin in your organization for assistance.

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