If you are unable to empty your deleted items folder:
- Open your Deleted Items folder and select Empty folder.
- At the top of the message list, next to Recover items deleted from this folder, select Recover, and then select Empty folder again.
Tip
- If you've deleted a lot of email, it may take some time for those items to move to or be deleted from the Deleted Items folder. Leave the browser window open while the deleting takes place.
- If the email still fails to delete properly, select a smaller batch to delete.