Use PowerScribe One On-Demand Help to get assistance without leaving your workstation. On-Demand Help connects you directly with Cloud Solution Architects (CSAs), who can answer application-related questions and provide real-time guidance.
CSAs are available Monday through Friday, 8:00 AM to 7:00 PM ET.
How to access On-Demand Help
- While working in PowerScribe One, locate and select the On-Demand Help link.
- The link can be accessed directly, or your PowerScribe One Administrator can add it as a desktop icon for easier access.
- If you are within the listed support hours, selecting the link connects you to a CSA for immediate assistance.
- If you are not available for a live session, you can schedule a one-hour session with a CSA by selecting the scheduling link.
What you can use On-Demand Help for
- Questions about PowerScribe One features and functionality.
- Guidance on workflows, configuration, or best practices.
- Help troubleshooting application-related issues while you work.
What to expect
- Live, one-on-one support from a CSA.
- Assistance focused on PowerScribe One application usage.
- No need to leave your workstation or submit a separate training request.
Tip
Use On-Demand Help for quick clarification during active work or schedule a session for deeper walkthroughs or targeted questions.