Troubleshoot problems with your webcam in Windows

What does this step-by-step guide do? 

This step-by-step provides steps to fix common problems related to webcams.  

How does it work? 

We’ll start by asking you questions about the problem you’re having. Next, we’ll take you through a series of troubleshooting steps for your specific problem. At the end of each step, we’ll ask “Did this fix the problem?” If it’s fixed, select Yes, and you’re done! If it’s not fixed, select No and continue with the guided walk-through. 

Need more help?

Get support
Contact us
Expand your Office skills
Explore training