Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Note: If your camera isn't working, see Camera doesn't work in Windows 10

Photos and videos captured with the built-in camera or webcam are saved by default to the Camera Roll folder. If you get an error message that says your camera roll is missing (0xA00F4275) when you try to take a picture or video with the Camera app in Windows 10, try the following solutions, in the order listed.

Change where new pictures and videos are saved

  1. Select Start  > Settings  > System  > Storage > Change where new content is saved.

  2. Look to see what's listed under New photos and videos will save to. This is usually a name with a disk drive letter, such as This PC (C:) or, on mobile, This device. If pictures and videos are being saved to an external device, make sure that device is connected.

  3. Under New photos and videos will save to, select the current save location. Then, if other options are available in the drop-down menu, select another location, select Apply, change it back to the original location or to This PC (C:), and then select Apply again.

  4. Try taking a picture. If you see the same error message, try the next solution.

Create a new Camera Roll folder

  1. Select Start  > File Explorer.

  2. In File Explorer, select This PC, and then select your OS disk, usually called OSDisk (C:).

  3. Under Home, select New folder, and then type Camera Roll as the name of the new folder.

  4. Press and hold (or right-click) the Camera Roll folder you just created, and then select Include in library > Camera Roll.

  5. Try taking a picture. If you see the same error message, try the next solution.

Check file permissions on the Camera Roll folder

  1. In File Explorer, select Pictures, and then press and hold (or right-click) Camera Roll, and select Properties.

  2. In Security > Group or user names, select the user name that you’re currently signed in with. Then in the permissions box below, next to Write, make sure that Allow is selected.

  3. Try taking a picture. If you see the same error message, try finding answers in the Microsoft Community forums.

Need more help?

These articles might have the information you need:


Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.

Was this information helpful?

What affected your experience?

Thank you for your feedback!