Get Microsoft billing support. Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

请联系支持人员. 有关技术支持，请转到 联系Microsoft 支持 ，输入问题并选择“ 获取帮助 ”。. 如果仍然需要帮助，请选择“ 联系支持人员 ”以转至最佳支持选项。. 在出售或赠送 Windows 10 设备或 Xbox One 主机前，应按照这些步骤操作。.

某些游戏仍作为包装商品出售，由我们线下为您配送。 查看 Microsoft Store 中是否提供可下载的游戏版本。 若要发送包装礼品，请在结帐时使用接收人的送货地址。

Select your Xbox profile (or select Choose a profile and sign in to your account). Select My profile > Customize profile, and then select your current gamertag. Under Choose your new gamertag, enter the gamertag that you want in the available text box, and then select Check availability.

處理退款要求. 您可以在下列網頁登入原先進行購買的帳戶，開始任何數位遊戲產品的退款要求程序。. 請告訴我們您要求退款的原因。. 我們會使用這些資訊來改善我們的產品和程序，期盼能盡量減少日後退款要求的需求。. 如果我們核准退款要求，您將會在您 ...

We offer gamertags in the following alphabets/Unicode scripts: English basic, Latin, Latin extended, Latin extended-A, Hangul, Katakana, Hiragana, CJK Symbols (Chinese, Japanese, Korean), Bengali, Devanagari, Cyrillic, Greek, and Thai. These alphabets represent over 200 languages worldwide.

Closing a Microsoft account means you won’t be able to use it to sign in to any Microsoft products or services, including Outlook.com or Hotmail, OneDrive, Xbox, Skype, Office or Microsoft 365, Rewards and Microsoft Certification.

There are different error codes or error messages that you may receive when you’re trying to make a purchase from the Microsoft Store. For more help with your specific error, go to: Xbox payment error messages and codes.

Change your password with your email provider. See the following sections for instructions on changing your email account password for several major email providers. If your email account provider isn't listed, contact your admin or the email provider's help desk.