If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.

Report a scam. If you feel like you’ve been the target of a technical support scam, you can help Microsoft stop cybercriminals by reporting it. Learn more about avoiding technical support scams.

The best defense is awareness and knowing what to look for. - Be suspicious of emails and Teams messages that claim you must click, call, or open an attachment . Often, they'll claim you have to act now to claim a reward or avoid a penalty. is a common trick of phishing attacks and scams.

Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

Change your Microsoft account password on Xbox 360. Sign in to your Xbox 360. Scroll right to Settings and select Account. Scroll right to Your Information and select Account Security. Select Change Password. Enter your current password, enter your new password twice, and then select Change Now.

Go to the Microsoft account sign-in page at https://account.microsoft.com and enter your email address. If you see a message that says "We couldn't find an account with that username." or "That Microsoft account doesn't exist", then the address you entered is not a Microsoft account. If you believe it should be:

Sending a message. If you haven't already set up messages, do the following: On your PC, in the Phone Link, select Messages. To start a new conversation, select New message. Enter the name or phone number of a contact. Select the person you want to send a message to.

To sign in to MSN just select Sign in at the top right hand side of the page and enter your Microsoft account information. You can also sign in to MSN by signing into Outlook, Office, OneDrive or other Microsoft services available on the MSN homepage.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.

A Windows product key is a 25-character code used to activate Windows. It looks like this: PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. Locate your product key for Windows 10 or Windows 11.