Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

How to redeem a code on Xbox Series X|S and Xbox One. Press the Xbox button to open the guide, and then select Store. Press the View button to open the side menu, and then select Redeem. Enter the 25-character code, select Next, and then follow the prompts.

Check your Microsoft account balance. To see your Microsoft account balance, sign in to the Payment options page with your Microsoft account. For help with checking your balance from an Xbox console, see Check your Microsoft account balance on an Xbox console.

Get Windows updates as soon as they're available for your device. When the latest Windows update is ready for your device, it will be available to download from the Windows Update page in Settings.

Fix sound or audio problems in Windows. If you’re having sound or audio problems, the following suggestions might help. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t.

Contact Microsoft Support. What's new. Surface Pro. Surface Laptop. Surface Laptop Studio 2. Surface Laptop Go 3. Microsoft Copilot. AI in Windows. Explore Microsoft products.

If you already have a personal OneDrive account set up, you can only add work or school accounts. Open OneDrive settings (select the OneDrive cloud icon in your notification area, and then select the OneDrive Help and Settings icon then Settings .) Go to the Account tab. Select Add an account.

Looking for help? For help from an agent, follow the Get help link below to chat or request a call—we’ll call you so you don’t have to wait. For even faster help, search for your topic on our site. Get help.

Open a service request in the Microsoft 365 admin center. This service is free. Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Windows 10 uses troubleshooters to help you solve problems with your PC. To run a troubleshooter: Select Start > Settings > Update & Security > Troubleshoot. Select the type of troubleshooting you want to do, then select Run the troubleshooter.