Select Get code. Microsoft will send a verification code to the email or phone number you selected. Go to the recovery phone or email for where you expect to receive the code. 4. Enter code and reset password. Confirm the code to create a new password. Learn how to create a strong password. Paste or type the code you received and select Next.

If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card.

4. After you submit the form. We'll send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours. Your next steps depend on whether we could verify your account: We could not verify your account. We verified your account.

Enter your Email, phone, or Skype name in the first box if you know it.; In the Contact email address text box, type an email address where we can contact you or send your password reset link. Note that this email address should be different from the one you’re trying to recover. In the third text box, type the characters displayed on the screen.

On console. To view your purchases, press the Xbox button to open the guide. Go to Profile & system > Settings > Account > Payment & billing. Select Order history to view your purchases.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Learn how to activate Office pre-installed on new Windows 10 PCs or with a new product key.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

Add a new way to sign in. Sign in to the Advanced security options page of your Microsoft Account. Select Add a new way to sign in or verify then choose how you would like to receive security codes. An email address or phone number. It doesn't have to be yours - you just need to be able to access it if you want to use it to verify your account.

Find your BitLocker recovery key. Windows 11 Windows 10. A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This key, which is a 48-digit number, is used to regain access to the drive. You might be prompted for the BitLocker recovery key during startup, due to a security risk or ...