Sign in using Microsoft Authenticator. Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account.

Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

Mobile device or work phone call: Enter your mobile device number and get a phone call for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a phone number, see Set up security info to use phone calls.

Add, remove or update an email address or phone number. If you want to make changes to the email addresses or phone numbers associated with your Microsoft account, use our guided support tool below to help you update the right information in the right way.

Recall a message in Outlook on the web. Select Sent Items in the left folder pane, then double-click the sent message to open it in a separate window. From the ribbon, select Recall Message, then select OK in the confirmation dialog box. Shortly thereafter, you'll receive a Message Recall Report in your inbox.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Change or reset your PIN when you're already signed in. Note: The PIN you use to access your device is different from your Microsoft account password. If you need to reset your Microsoft account password, see Change your Microsoft account password .

If you want to change or reset the password you use to sign in to Windows, you have different options. This article outlines the different approaches you can take, whether you’re using a Microsoft account or a local account, logged in or at the sign-in screen.

If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal. If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues . Last updated: 2 April 2024.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.