Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

Select the relevant item and choose Request a refund. Provide the reasons for your request and select Next. If everything is correct, select Submit. When you request a refund, it may take 72 hours to process the request. We'll contact you with updates, or you can check the Refund status tab.

Get Microsoft billing support. Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

Check the Xbox services, games, and apps for any service outages.

Contact Microsoft Support. What's new. Surface Pro. Surface Laptop. Surface Laptop Studio 2. Surface Laptop Go 3. Microsoft Copilot. AI in Windows. Explore Microsoft products.

If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), see Turning two-step verification on or off for your Microsoft account.

无法登录到 Hotmail 或 Outlook.com？. 注意: 你的 Hotmail 或 Outlook.com 密码与你的 Microsoft 帐户密码相同。. 如果可以登录，但 Outlook.com 出现问题，请检查 服务状态 。. 如果状态不是绿色，请等到服务正常运行再重试。. Microsoft 始终保持留意异常的登录活动，以防其他 ...

Simple, fast, secure. If my account doesn’t have a password, how will I sign in? Once you remove your password from your account, you will need to sign in using a passwordless method like the Microsoft Authenticator app, Outlook for Android, Windows Hello, physical security keys, or SMS codes.