Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Fix your audio drivers. Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically).

You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

Get Microsoft account help. Manage your personal account from a single dashboard, including payment information, purchases, subscriptions, and more. Go to your dashboard. You can use a Microsoft account, or a work or school account to sign into your Windows device.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

If multiple downloads are available and you want to update your Surface with the latest drivers and firmware from the Download Center, select the .msi file name that matches your Surface model and version of Windows and select Next. For example: To update a Surface Pro 7 with build 19041 of Windows 10, choose SurfacePro7_Win10_19041_22.011.9935 ...

Enable TPM 2.0 on your PC. Published August 2021. This article is intended for users who are not able to upgrade to Windows 11 because their PC is not currently enabled with TPM 2.0 or their PC is capable of running TPM 2.0 but is not set up to do so.

If you're having trouble installing updates, see Troubleshoot problems updating Windows. For answers to frequently asked questions, see Windows Update: FAQ. Learn about Windows service packs and download the latest updates for Windows 10 and Windows 8.1.

If you feel like you’ve been the target of a technical support scam, you can help Microsoft stop cybercriminals by reporting it. Learn more about avoiding technical support scams.

You can download Language Interface Packs (LIPs) from the Microsoft Download Center by using the links below. You can install LIPs over any edition of Windows, but they provide a translated version of only the most widely used dialog boxes, menu items, and help content.