Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. Always try to do that first before downloading a recovery image. To learn more, see the links below.

Booting from a USB device doesn’t refresh or reset your Surface. Instead, it lets you start your Surface using Windows or another operating system that’s on your USB device. For info about how to create a bootable USB drive for your Surface, see Creating and using a USB recovery drive for Surface.

For Windows 8.1, see Create a USB recovery drive. To download Windows 11 installation media, see Recovery options in Windows. Create a recovery drive so you can reinstall Windows 10 or Windows 11 in case you experience a major issue such as hardware failure.

Along with software updates for Windows 10 or Windows 11, it's important to make hardware updates, also known as updates for drivers and firmware. You can quickly check the health of your Surface drivers and firmware using the Surface app. Open the Surface app.

Under Microsoft Defender Firewall, switch the setting to On. If your device is connected to a network, network policy settings might prevent you from completing these steps. For more info, contact your administrator. To turn it off, switch the setting to Off .

TPM 2.0 is used in Windows 11 for a number of features, including Windows Hello for identity protection and BitLocker for data protection. In some cases, PCs that are capable of running TPM 2.0 are not set up to do so. If you are considering upgrading to Windows 11, check to ensure TPM 2.0 is enabled on your device.

In Windows 10, you can share your printer with many PCs on your network. To share a printer from the PC that the printer is connected to (the primary PC) with secondary PCs that the printer is not connected to, you must set up sharing settings for the printer, connect the printer to the primary PC (either wirelessly or by using a USB cable ...

The enablement package is a great option for installing a scoped feature update like Windows 11, version 23H2 as it enables an update from version 22H2 to version 23H2 with a single restart, reducing update downtime. This enables devices to take advantage of new features now.

Install the latest updates for Windows. Windows 11 automatically downloads and installs updates to make sure your device is secure and up to date. This means you receive the latest fixes and security updates, helping your device run efficiently and stay protected.

Windows 11 Windows 10. Surface Unified Extensible Firmware Interface (UEFI) replaces the standard basic input/output system (BIOS) with new features including faster startup and improved security. You can use Surface UEFI to manage the firmware features on your Surface.