If you’re having trouble with the recovery options on your Surface, you’ll need to download these files to get it working again. 

Before you start 

Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. Always try to do that first before downloading a recovery image. 

To learn more, see the links below.

What you need 

To download the recovery image, you’ll need a USB drive.  

  • For most Surface models, your USB drive should be at least 16 GB.

  • For Surface RT and Surface 2, your USB drive should be at least 8 GB in size.

Before you download a recovery image, format your USB drive to FAT32.

Select your Surface

Choose a product and enter the serial number. Find your serial number

Select your Surface product from the drop-down menu to load an image to assist with locating your serial number.
Required
Locate your serial number using the selected Surface product image and provide it here.

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