If multiple downloads are available and you want to update your Surface with the latest drivers and firmware from the Download Center, select the .msi file name that matches your Surface model and version of Windows and select Next. For example: To update a Surface Pro 7 with build 19041 of Windows 10, choose SurfacePro7_Win10_19041_22.011.9935 ...

Update the device driver. In the search box on the taskbar, enter device manager, then select Device Manager. Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update. Select Search automatically for updated driver software. Select Update Driver.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

If the LED indicator isn’t lit, you may have a problem with your power supply. For more info, see What to do if your Surface power supply or charger doesn't work. If you are trying to charge your Surface from the USB-C port, see Troubleshoot problems with USB-C on Surface.

Your PC isn't working well and you recently installed an app. Restore from a system restore point. You suspect your device has been infected. Use installation media to reinstall Windows 11. Select one of the recovery options below and follow the steps to try to get things working again.

If your Surface power supply or charger still doesn't work, submit a service order. There's one last step you can take. If these steps don't resolve the problem, replace your power supply. Go to Device Service and Repair, register, and then select your Surface to start a service order.

TPM 2.0 is used in Windows 11 for a number of features, including Windows Hello for identity protection and BitLocker for data protection. In some cases, PCs that are capable of running TPM 2.0 are not set up to do so. If you are considering upgrading to Windows 11, check to ensure TPM 2.0 is enabled on your device.

ReadyBoost lets you use a removable drive, like a USB flash drive, to improve your PC’s performance without opening your PC and adding more memory (RAM). To use ReadyBoost, you’ll need a USB flash drive or a memory card that has at least 500 MB free and a high data transfer rate.