Tip: Having problems with your Surface? Try fixing it with the Surface Diagnostic Toolkit.

You may have a problem with your battery or with Windows recognizing your battery if you experience the following issues: 

  • Surface and Windows start but you’re having trouble charging your Surface.

  • You receive a low-battery error.

  • Surface turns off when you unplug it.

Surface Studio models don't have a battery. For more info, see Troubleshoot power problems with Surface Studio.

Use the following steps to help you identify the problem. If you've gone through the troubleshooting steps and your Surface still won't charge, contact us

Check the connections

First, check for things that might prevent your Surface or Windows from starting or the battery from charging. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. Here're some tips: 

  • If your battery is completely drained, a Surface Dock may not be able to fully charge your device. Instead, use the power supply that shipped with the device. After your device has charged with the power supply for five minutes, again use the Surface Dock to continue charging.

  • If you see any damage to the charging port, power connector, or power cord, contact us.

We strongly recommend that you use only the genuine Microsoft or Microsoft-licensed power supply that came with your Surface or was purchased separately to charge the battery. You can purchase Microsoft-licensed power supplies from the Microsoft Store. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply.

Test connections on USB charger.

Important: 

  • NOTICE: Third-party compatibility

  • Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, or other serious hazards. Damage caused by use with products, not manufactured, licensed, or supplied by Microsoft is not covered under the hardware warranty.

Check the power connector light

The LED light should be on when your power connector is plugged into your Surface. 

When the light is

It means

Off

Make sure that the connector is fully clicked into the device, and then try moving the power supply to another wall outlet. If the LED light remains off, you may need to replace your power supply. For more info, see What to do if your Surface power supply or charger doesn’t work.

Blinking or flashing white

Remove the power connector from your Surface and check for damage or debris that could cause a bad connection. If the light continues to flash, you may need to replace the power supply. For more info, see What to do if your Surface power supply or charger doesn’t work.

Solid white

If the power connector light is on but you still have the problem, go to the Check battery and icon status on your Surface section.

 

For Surface Book devices

If you’re having problems charging your Surface Book, make sure the screen is fully attached to the keyboard. The Detach key has a flashing green light if the screen and keyboard are not connected properly. If it still won’t charge, remove the screen and clean the connectors.

  1. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.

  2. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the screen to the keyboard.

Shut down and charge your Surface

Turn off your Surface and charge it for awhile. Here's how: 

  1. Make sure the power supply is connected and the power connector light is on.

  2. Select the Start  > Power  > Shut down.

  3. Let your Surface charge for at least 30 minutes.

  4. Press and release the power button to turn your Surface on.

Install updates

Make sure that you have the latest updates installed on your Surface. For more info on installing Windows updates, see Update Surface firmware and Windows 10. Your Surface may restart automatically to install certain updates. If you need to restart your Surface, select Start > Power Restart.

After your Surface restarts, keep checking for updates until you see Your device is up to date. If the update failed, see Trouble installing Surface updates?

Force a shut down and restart

Try forcing a shut down and restart. To find out how, see Force a shut down and restart your Surface.

For devices with USB-C

If you're having trouble using the USB-C port to charge your Surface, there are some things to keep in mind. For more info about charging using USB-C, see How to charge Surface.

Check the battery icon status on your Surface

For info about charging and battery status, view the battery icon at the right side of the taskbar. Look at or select the battery icon to view your battery status in the desktop notification area, and then select the section below that matches what you see on your screen.

The battery icon shows a power plug on the taskbar, but when you click on the battery icon, it shows Plugged in, not charging. This means that your Surface detects the power supply but is not charging the battery. Your Surface may turn off when you unplug it. Here's what to do:

  • Use included power supply

    Surface is designed to work best with the included power supply. This makes sure your Surface is receiving enough power to operate the device and charge the battery.

Remove the battery driver and install updates

Note: If you don’t remove the battery driver first, Windows and Surface update installation may fail with Windows Update error 8024004C.

  1. Plug in your Surface.

  2. Select the search box in the taskbar, enter device manager, and then select Device Manager from the list of results.

  3. Select the arrow next to the Batteries category.

  4. Double-tap or double-click Microsoft Surface ACPI-Compliant Control Method Battery, select the Driver tab, and select Uninstall > OK. (Or you can right-click Microsoft Surface ACPI-Compliant Control Method Battery and select Uninstall.)

  5. Select the computer at the top of all the categories, select the Action menu, and then select Scan for hardware changes.

  6. Leave your Surface plugged in.

After you remove the battery driver, install Surface and Windows updates. See Update Surface firmware and Windows 10 for details. If an update doesn’t install, see Trouble installing Surface updates? Check your battery. If it’s still having problems, see Force a shut down and restart your Surface.

The battery icon shows a power plug and a red X on the taskbar. It may also turn off immediately when you unplug it. This means that your Surface detects the power supply but can’t detect the battery.  If your Surface turns off when you unplug it, go to Device service and repairs to start a service request.

The battery icon doesn't show a power plug on the taskbar, even when the power supply is connected and the power connector light is on. This means that your Surface does not detect the power supply and is also not charging the battery. If your charge is below 10 percent, a red X will appear. Try these solutions to help resolve this issue:

Solution 1: Change the power connector orientation (Surface Book and Pro models only)

Don’t try this solution on Surface 3. The Micro USB power connector on Surface 3 plugs into the Micro USB charging port only with the power cord extending downward.

If your Surface doesn’t charge even when the power connector light is on, try this:

  1. Remove the power connector from your Surface, turn it over, and plug it back in. Make sure the connection is secure and the power connector light is on.

  2. Wait 10 minutes, and check to see if your Surface is charging.

Solution 2: Remove the battery driver and install updates

Note: If you don’t remove the battery driver first, Windows and Surface update installation may fail with Windows Update error 8024004C.

Here’s how to remove the battery driver:

  1. Plug in your Surface.

  2. Select the search box in the taskbar, enter device manager, and then select Device Manager from the list of results.

  3. Select the arrow next to the Batteries category.

  4. Double-tap or double-click Microsoft Surface ACPI-Compliant Control Method Battery, select the Driver tab, and select Uninstall > OK.
    (Or you can right-click Microsoft Surface ACPI-Compliant Control Method Battery and select Uninstall.)

  5. Select the computer at the top of all the categories, select the Action menu, and then select Scan for hardware changes.

  6. Leave your Surface plugged in.

After you remove the battery driver, install Surface and Windows updates. See Install Surface and Windows updates for details. If an update fails, see Trouble installing Surface or Windows updates? Check your battery. If it’s still having problems, see Force a shut down and restart your Surface.

The battery icon shows a power plug on the taskbar, and the battery shows a charge. This means that your Surface detects the power supply and is trying to charge the battery Your Surface turns off when you unplug it. 

Clean the connector on your power supply

  1. Unplug the power supply from the wall.

  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.

  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swab back and forth across the pins. After you are done cleaning the pins, make sure all the pins on the connector are dry, plug the power supply into the wall, and then plug the connector back into your Surface.

If you’ve tried everything and you’re still having issues, go to Device service and repairs to start a service request.

Optimize your Surface for battery life

For info about how you can extend the life of your battery, view the following video:

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

Note: This video is available in English only.

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