If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try. Note: For general info about how to connect a Bluetooth device to your PC, see Pair a Bluetooth device in Windows.

When your old email address or phone number doesn't suit you anymore—but you want to retain your contacts, online storage, subscriptions, and settings—you can add a new email address or phone number as an alias to your existing Microsoft account.

Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web). For more info, see Shop and earn Microsoft Rewards points. Explore the earn page and the points breakdown page.

If you encrypt an Outlook message that contains voting buttons, message recipients won't be able to see them. That feature isn't supported at this time. Create an email message or reply to or forward a message that you received. On the Options tab, in the Tracking group, click Use Voting Buttons.

Create a presentation in PowerPoint. Create presentations from scratch or start with a professionally designed, fully customizable template from Microsoft Create. Tip: If you have Microsoft Copilot it can help you create a presentation, add slides or images, and more.

If you recently made any changes to your hardware and want to see if your computer now meets the requirements for Windows 11, the easiest way to do that is with the PC Health Check app: If you haven't yet, install the PC Health Check app here.

Contact Microsoft Support. What's new. Surface Pro. Surface Laptop. Surface Laptop Studio 2. Surface Laptop Go 3. Microsoft Copilot. AI in Windows. Explore Microsoft products.