If you want to stop a file or folder from syncing or backing up, you can pause the upload or download. See Stop syncing temporarily below for details. If uploads or downloads with the OneDrive website are taking too long, or you selected the wrong files, they can be cancelled.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Transfer files to your personal OneDrive with the Mover Transfer Wizard. OneDrive (home or personal) OneDrive for Mac OneDrive for Windows. There could be various reasons why you want to move OneDrive files from one account to another.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

If you are trying to find out how to share a file over the Internet, for example with a friend or family member, OneDrive provides easy ways to accomplish this. For more details, see Share OneDrive files and folders.

This article describes Xbox system requirements for external storage devices and what to do if your console can’t detect a connected external drive.

To start a new conversation, select New message. Enter the name or phone number of a contact. Select the person you want to send a message to. A new message thread opens for you to begin with. If you encounter issues while using messages, our troubleshooting tips may help.

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

Get help with signing in, locked or compromised accounts, linked accounts, closing, reopening, and updating your security info and account profile. Get Microsoft account help. Manage your personal account from a single dashboard, including payment information, purchases, subscriptions, and more. Go to your dashboard.