Find solutions to common problems or get help from a support agent. Learn how to change Windows display language and keyboard layout settings for websites and apps.

The Microsoft Mouse and Keyboard Center is an app that helps you make the most out of your Microsoft keyboard and mouse. Mouse and Keyboard Center helps you personalize and customize how you work on your PC. This app is not available for Windows S mode .

Windows 10. Instead of fix-it tools, Windows 10 uses troubleshooters to help you solve problems with your PC. To run a troubleshooter: Select Start > Settings > Update & Security > Troubleshoot > Additional troubleshooters , or select the Find troubleshooters shortcut at the end of this topic, and then select Additional troubleshooters.

For Windows 8.1, see Create a USB recovery drive. To download Windows 11 installation media, see Recovery options in Windows. Create a recovery drive so you can reinstall Windows 10 or Windows 11 in case you experience a major issue such as hardware failure.

Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. Always try to do that first before downloading a recovery image. To learn more, see the links below.

Upgrading from the 32-bit version to the 64-bit version of Windows requires that you reformat your hard disk, install the 64-bit version of Windows, and then reinstall everything else that you had on your device.

Help to decide whether you should install the 32-bit Office version or the 64-bit Office version. Which version is right for you depends on how you plan to use Office. Find out about choosing between 32-bit Office and 64-bit Office.

Your PC isn't working well and you recently installed an app. Restore from a system restore point. You suspect your device has been infected. Use installation media to reinstall Windows 11. Select one of the recovery options below and follow the steps to try to get things working again.

Once the Windows 11 upgrade has been tested and validated for your specific PC, Windows Update will indicate that it's ready for installation. To check if Windows 11 is ready for your device, go to Start > Settings > Update & Security > Windows Update and select Check for updates.

When you visit a Web site or run an application that loads XHTML documents by using Microsoft XML Core Services (MSXML), MSXML will send requests to the World Wide Web Consortium (W3C) to fetch well-known Document Type Definition (DTD) files every time. This behavior may bring lots of traffic to the W3C server.