On the Start by getting the app page, select Download now to download and install the Microsoft Authenticator app on your mobile device, and then select Next. For more information about how to download and install the app, see Download and install the Microsoft Authenticator app.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

How to redeem a code on Xbox Series X|S and Xbox One. Press the Xbox button to open the guide, and then select Store. Press the View button to open the side menu, and then select Redeem. Enter the 25-character code, select Next, and then follow the prompts.

Open the Authenticator app, select Add account from the Customize and control icon in the upper-right, select Other account (Google, Facebook, etc.), and then select OR ENTER CODE MANUALLY. Enter an Account name (for example, Google) and type the Secret key from Step 1, and then select Finish.

You see the following error code when you try to install, update, or launch an Xbox Game Pass game on your Windows device and are directed to the Microsoft Store page for Gaming Services: 0x87e00196. This means that there’s an issue with your Gaming Services package.

You see the following error code when you try to launch a game or app on your Xbox console: 0x87e50033. This may mean that there’s a temporary issue that can be resolved by restarting the game or app. To resolve this error, try launching the game or app again: Press the Xbox button on your controller to open the guide.

Sign in to SharePoint. SharePoint is a browser-based app that you connect to through your web browser, like so: Go to office.com, and sign in to your work or school account. In the upper left corner of the window, select the app launcher > All apps > SharePoint.

Sign in on a remote computer. Many apps allow you to authenticate by entering a code on another device such as a PC. If you want to sign in on a remote computer to install the Authenticator app, follow these steps. Open the Authenticator app, and then select > Add work or school account > Sign in.

You see the following error code when you try to install a game or app onto a Solid State Drive (SSD): Error 0x80070057. This may be a transient error, or there may be an issue with installing games to your SSD.