If your Surface isn’t working properly, the Microsoft Surface app and Surface Diagnostic Toolkit can help you find and solve problems. Notes: If your work or school manages your Surface, check with your IT department before running the tool.

Here are a few options you can try if you want to be able to use this driver: See if an updated and compatible driver is available through Windows Update or from the driver manufacturer. If that doesn’t work, you can try turning off the Memory Integrity setting in Windows Security.