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If your Surface isn’t working properly, the Microsoft Surface app and Surface Diagnostic Toolkit can help you find and solve problems.

Notes: 

  • If your work or school manages your Surface, check with your IT department before running the tool.

  • If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.

Check your Surface drivers' health

  1. Select Start , search for surface, then select the app from the list of results. 

    Open the Surface app

    Note: If you don't see the Surface app in the search results you might need to download the Surface app from Microsoft Store

  2. Expand Help & support and then select Check for updates to see if there are notifications for updates you need to install.

Run the Surface Diagnostic Toolkit

  1. Select Start , search for Surface Diagnostic Toolkit, then select it in the list of results.
    If it's not already installed, you can download it from Microsoft Store.
    Get the Surface Diagnostic Toolkit

  2. Follow the on-screen instructions in the Surface Diagnostic Toolkit.

The diagnosis and repair time usually averages 15 minutes or less. However, it could take an hour or longer, depending on your internet connection speed and the repairs the tool needs to do.

The toolkit checks for updates and checks different parts of your Surface. You can skip the tests that don't apply to your issue. Tests include:

  • Windows update and system repair

  • Power supply and battery

  • Touchscreen and display brightness

  • Speakers and microphone

  • Network connectivity

  • Memory and storage

Still need help?

If the Surface Diagnostic Toolkit didn’t fix the problem, you can get help in the Surface app.

  1. Expand Help & support, then select Get help.

  2. Tell us what the problem is so you can get you the right help and support.

Related topic

If your Surface isn’t working properly, the Microsoft Surface app and Surface Diagnostic Toolkit can help you find and solve problems.

Notes: 

  • If your work or school manages your Surface, check with your IT department before running the tool.

  • If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.

Check your Surface drivers' health

  1. Select Start , search for surface, then select the app from the list of results. 

    Open the Surface app

    Note: If you don't see the Surface app in the search results you might need to download the Surface app from Microsoft Store

  2. Expand Help & support and then select Check for updates to see if there are notifications for updates you need to install.

Run the Surface Diagnostic Toolkit

  1. In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
    If it's not already installed, you can download it from Microsoft Store.
    Get the Surface Diagnostic Toolkit

  2. Follow the on-screen instructions in the Surface Diagnostic Toolkit.

The diagnosis and repair time usually averages 15 minutes or less. However, it could take an hour or longer, depending on your internet connection speed and the repairs the tool needs to do.

The toolkit checks for updates and checks different parts of your Surface. You can skip the tests that don't apply to your issue. Tests include:

  • Windows update and system repair

  • Power supply and battery

  • Touchscreen and display brightness

  • Speakers and microphone

  • Network connectivity

  • Memory and storage

Still need help?

If the Surface Diagnostic Toolkit didn’t fix the problem, you can get help in the Surface app.

  1. Expand Help & support, then select Get help.

  2. Tell us what the problem is so you can get you the right help and support.

Related topic

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