If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.

In the Microsoft 365 admin center, you can manage the payment information and billing for your Microsoft 365 subscription. From here you can review your invoices, add a new payment method, or check your other Microsoft billing information.

If you have a Microsoft subscription with recurring billing, you can change how you pay at any time. You can also cancel or turn off recurring billing for a Microsoft subscription. Sign in to Services & subscriptions with your Microsoft account.

Get help with a damaged or unreadable code. If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

If you're having trouble changing payment options for your Microsoft account, here are some answers to common issues that may occur when you change a payment method.

If you recently purchased a Windows device that includes Xbox games or PC Game Pass, use the steps below to find and redeem your Digital Direct offers. Select the Microsoft Store icon on the taskbar, or, in the search box on the taskbar, type Microsoft Store, and then select it from the results.

You can create either a new Outlook.com email address or add an address that you already have. Then, select Add alias. After you’re returned to the previous screen, select Verify, and then follow the instructions that are provided. Or, select Add phone number.

When you make your first purchase in the new locale, you'll be prompted to update your billing info. To change your region, use one of the following options: Select Start > Settings > Time & Language > Language & Region. Under Country or region, select your new region.

Go to office.com/setup. Sign in with an existing or new Microsoft Account and enter your product key. Once Visio is associated with your Microsoft account, you no longer need the product key. It will always be linked to your account and you can re-download the app or manage your license from account.microsoft.com.

There are different error codes or error messages that you may receive when you're trying to make a purchase from the Microsoft Store. For more help with your specific error, go to: Xbox payment error messages and codes.