Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Using the Security info page. If your organization provided you with specific steps about how to turn on and manage your two-factor verification, you should follow those instructions first. Otherwise, you can get to your security verification method settings from the Security info page.

Make sure that the code you’re trying to redeem is supported by Xbox. Note Some codes can’t be redeemed if your Microsoft account is suspended or has a balance due. Review the details provided in the section “Help with an unknown digital code error” for more info.

If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.

Check the Xbox services, games, and apps for any service outages.

Select Profile & system > Settings > Account > Privacy & online safety > Message safety. Adjust your messaging filters by using the info in each section below to configure your ideal Xbox experience.

The cost of sending an SMS from Skype varies according to the country you’re sending it to. You'll need to have some Skype Credit – sending text messages is not covered by our subscriptions. To check the SMS message rates to any destination:

Digital products that can be sent as a gift include the Buy as gift option. It’s not a downloadable product. Some games are still sold as a packaged item we physically ship to you. Check whether there’s a downloadable version of the game available in the Microsoft Store.

Try Microsoft 365 to get premium versions of Word, Excel, PowerPoint, Outlook, and more. Microsoft 365 is a cloud-based subscription service that combines the latest AI-powered apps, so you can create and share anywhere, on any device. Get apps and games from Microsoft Store on a Windows 10 PC.