If you're having trouble detaching or attaching your Surface Book keyboard, here are some steps to try to get things working again. Note: If you're having problems typing or using the touchpad on your Surface Book keyboard, see Troubleshoot Surface Type Cover or Keyboard. First things to try.

Applies To. If your Surface isn’t working properly, the Microsoft Surface app and Surface Diagnostic Toolkit can help you find and solve problems. Notes: If your work or school manages your Surface, check with your IT department before running the tool.

Booting from a USB device doesn’t refresh or reset your Surface. Instead, it lets you start your Surface using Windows or another operating system that’s on your USB device. For info about how to create a bootable USB drive for your Surface, see Creating and using a USB recovery drive for Surface.

Manually update Surface drivers and firmware. Manual updates are useful if you need to update an offline device, update many devices that are all the same model, or if you’re creating system images for your organization.

If touch doesn't work on your Surface, your touchscreen most likely experienced a hardware failure. Your next step is to submit a service order. If touch works on your Surface, select EXIT, follow any onscreen instructions, and restart Windows. Then go to reinstall the touchscreen driver.

Ask the community. Hardware warranty, services, and repair. Check warranty status. Adaptive accessories. Surface App. Surface for Business. Product safety and recall information. Choose from a variety of Surface devices and accessories to get help.

Refresh or reset Surface RT or Surface 2. If you're having problems with your Surface Pro model, Surface 3, Surface Studio, or Surface Book, try fresh start, restoring, refreshing, or resetting it to its factory settings.

If you’re having trouble buying something from Microsoft Store, here are some steps to try: Check your credit card is up to date on the Payment options page. Check you don't have any subscription payments overdue on the Services page. Check your account is not temporarily suspended. Check if your Xbox account is suspended.

If your Surface won’t turn on, turns on and then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen—here's what you can try to get it working again.

可以使用 Surface 应用快速检查 Surface 驱动程序和固件的运行状况。. 打开 Surface 应用. 在 Surface 应用中，展开 帮助和支持 以检查更新状态。. 如果有可用的更新，请选择 检查更新 按钮以打开Windows 更新并安装可用更新。. 注意: 如果未安装 Surface 应用，可以从 ...