Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Fix your audio drivers. Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically).

Maximize your potential with Microsoft 365. Get online security, innovative apps, and cloud storage across your devices and on the web. Microsoft 365 has what you need all in one plan. Buy or try Microsoft 365.

I’m getting an error message or error code when I try to make a purchase. There are different error codes or error messages that you may receive when you’re trying to make a purchase from the Microsoft Store. For more help with your specific error, go to: Xbox payment error messages and codes.

Report it. If you're using an email client other than Outlook, start a new email to phish@office365.microsoft.com and include the phishing email as an attachment. Please don't forward the suspicious email; we need to receive it as an attachment so we can examine the headers on the message.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

Use these privacy settings to manage how others see a member’s Xbox profile, who can communicate with them, and how they can interact with their content. Note To manage a member's settings, the account must be added to the console before proceeding with the steps below.

Receive files over Bluetooth. Receive photos, videos, or other kinds of files that you or a friend shares from another device, such as a phone, laptop, or tablet. On your PC, select Start > Settings > Devices > Bluetooth & other devices. Learn how to pair.

If a Microsoft 365 application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. If that doesn’t work, you can try repairing it. When you’re done, you might need to restart your computer. The steps to access the repair tool vary depending on your operating system.

Select your Xbox profile (or select Choose a profile and sign in to your account). Select My profile > Customize profile, and then select your current gamertag. Under Choose your new gamertag, enter the gamertag that you want in the available text box, and then select Check availability.