If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.

If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.

Follow these steps to reset your Microsoft account password. Follow the steps on this page to change the Microsoft account email address or phone number (also known as your account alias or username) that you use to sign in.

If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

If Microsoft products on your macOS device are not working as expected, contact for assistance. Your Microsoft Support agent will guide you through the process of downloading and installing it on your device. Quick Assist for macOS is not available outside of Microsoft Support interactions.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

The Microsoft Support and Recovery Assistant works by running tests to figure out what's wrong and offers the best solution for the identified problem. It can currently fix Office, Microsoft 365, or Outlook problems.

Activation helps verify that your copy of Windows is genuine and hasn’t been used on more devices than the Microsoft Software License Terms allow. This article will help you troubleshoot and fix common activation errors in Windows. For help finding your product key, see Find your Windows product key.