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Do you need some help installing Quick Assist?  

For the best experience, download and install the new version of the Quick Assist app from Microsoft Store.

Get it from Microsoft

If you have problems installing Quick Assist, here are some steps to try to get it installed and working properly.

If you open Quick Assist and see a reminder to update to the new version, you might be running an older version of Quick Assist. Here's how to install the new version:

  1. From the Quick Assist prompt, select Open Microsoft Store. You'll go to Microsoft Store to get the new version.

  2. In Microsoft Store, select Getmini-Product Detail page

  3. When prompted, give permission to install Quick Assist. After it's installed, the button will change from Get to Open.
    UAC prompt 2 

Important: If you’re on a PC that’s managed by your work or school, you might not be able to download and install Quick Assist from the Microsoft Store due to a policy from your organization. For more info, contact your IT support person or admin.

The Quick Assist icon has a new look. 

Old and new Quick Assist icons

To open the app, do one of the following:

  • Select Start , enter Quick Assist, then select it from the list of results.

  • Press Ctrl + Windows logo key + Q.

  • Select the Open Quick Assist button below.
    Open Quick Assist

To pin Quick Assist to your taskbar so you can quickly get back to it, after Quick Assist is open, right-click (or press and hold) the icon on your taskbar > Pin to taskbar.

If the old app icon still appears on your device, make sure you select the new app icon. After you open the Store app, the shortcuts for the old app should be removed automatically.

Old and new Quick Assist icons

Still having problems installing Quick Assist? Check out the following FAQs.  

We moved Quick Assist to improve the performance and security of the app. For example, generating a 6-digit code should be quicker and the app should perform better.

The Quick Assist Store app is pre-installed on Windows 11, version 22H2. It will then be updated through Microsoft Store.

On non-LTSC supported versions of Windows 10 and 11, you can install the latest Windows updates to get the original version of Quick Assist running on your PC. To learn more about installing Windows updates, see Get the latest Windows update.  

If the old app icon still appears on your device, make sure you select the new app icon. After you open the Store app the first time, the shortcuts for the old app should be removed automatically if you're running version 2.0.6.0 or higher.

To find out which version of Quick Assist you have installed, select Start , enter Quick Assist, then select App settings (or right-click the new Quick Assist icon, then select App settings from the shortcut menu). Confirm the version is 2.0.6.0. or higher.

Although the shortcuts have been removed, the old app is still part of the operating system and can be opened using this shortcut. 

If you see a dialog box that prompts you to update to the new Quick Assist, you can select Already installed it? Open it now at the bottom of the dialog box. This will open the new Quick Assist app.

On non-LTSC supported versions of Windows 10 and 11, you can install the latest Windows updates to get the original version of Quick Assist running on your PC. To learn more about installing Windows updates, see Get the latest Windows update.  

Microsoft Edge WebView2 is required to use Quick Assist. If you use Windows 11 or the Microsoft Edge browser, WebView2 should already be installed.

If WebView2 isn't already installed, it will be installed automatically the first time you open Quick Assist. If you get an error message that WebView2 couldn't be installed, see Troubleshoot problems installing Quick Assist to try to fix things.

Important: You may experience a longer wait time while Webview2 is being installed. Please wait for it to finish installing.   

While this wasn't required to update Quick Assist in the past, it's a temporary requirement to install the new Store update. We're working to remove this requirement in a future update.

The Quick Assist Store app is available to download from the Store for Business and the Store for Education. You can learn more by visiting Distribute apps to your employees from Microsoft Store for Business and Education

The Store app works on supported versions of Windows 10 and 11. For specific details, see Supported versions of Windows client on the Microsoft Learn website.

Currently, LTSC 2019 (1809) and LTSB 2016 (1607) aren't supported, but we plan to fix this in a future update.

You might not be able to install the Store app version of Quick Assist on these earlier versions of Windows 10 (version 20H2, 21H1, or 21H2) or Windows 11 version 21H1. This can occur for different reasons. For example, your IT admin might not allow access to Microsoft Store, or they might not have access to Microsoft Store for Business. 

If this occurs, you can install the latest Windows updates to get the original version of Quick Assist running on your PC. To learn more about installing Windows updates, see Get the latest Windows update

Released versions for Quick Assist

Resolved issues 

  • We fixed a problem that prevented people from having multiple Quick Assist sessions open at the same time.

  • We added support for keyboard navigation. The person helping can now navigate the other person’s screen and get out of it without using a mouse. Note: To remove focus from the other person’s screen, press Ctrl + Tab.

Resolved issues 

  • We added audio support to the app. The person helping can now hear audio from the other person’s computer. 

  • We fixed an authentication issue that caused some people to get the error Try again later when they tried to sign in.  

Resolved issues 

  • Addressed an issue where the app launched without focus, which prevented keyboard navigation and screen readers from working on launch.

  • Updated the required OS version to Windows 10 build 19041.0 or higher. (This can be viewed under the System Requirements section of the app page in Microsoft Store.)

Related topics

Solve PC problems over a remote connection

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