If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

Microsoft 365 Customer Service and Support. The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing ...

Using the Security info page. If your organization provided you with specific steps about how to turn on and manage your two-factor verification, you should follow those instructions first. Otherwise, you can get to your security verification method settings from the Security info page.

Many Internet Web sites contain JavaScript, a scripting programming language that runs on the web browser to make specific features on the web page functional. If JavaScript has been disabled within your browser, the content or the functionality of the web page can be limited or unavailable.

Step 1: Verify your identity. You can request a password reset directly from your console if you have access to the phone number or alternate email that you previously provided. On the console Sign in screen, type in your email address, and then select the I forgot my password button.

We know that having your account blocked is frustrating, but we also want to protect you from fraud or abuse. Here's how to unblock your account. Note: If either your Outlook.com mailbox or your OneDrive storage is full, you cannot send or receive email.

Enable automatic out of office replies from Outlook for Android or Outlook for iOS. Use rules to send an out of office message. How to send automatic out-of-office replies from Outlook (depending on the type of email account you have).

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your account.