The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.

The My Account portal helps you to manage your work or school account by setting up and managing your security info, managing your connected organizations and devices, viewing how your organization uses your data.

To sign into your Microsoft account with a passkey, follow these steps whenever you get a sign-in prompt. Choose Sign-in options, or Other ways to sign in. Select Face, Fingerprint, PIN, or security key. Select your passkey from the list available.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Help with a work or school account password. I need to talk to a customer support agent. Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

Follow these steps to reset your Microsoft account password. Follow the steps on this page to change the Microsoft account email address or phone number (also known as your account alias or username) that you use to sign in.

A Microsoft account gives you access to Microsoft products and services with just one login. Notes: You can either use an email address you own as a Microsoft account, or create a new address by choosing "Get a new email address" or "Use your email instead" when you sign up.

Report a scam. If you feel like you’ve been the target of a technical support scam, you can help Microsoft stop cybercriminals by reporting it. Learn more about avoiding technical support scams.

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