Find out how to submit a request for a refund for a purchase of digital Xbox content.

了解如何修复错误“很抱歉，您的帐单地址有问题”，以便可以使用您的 Xbox 帐户进行购买。

如果你收到错误 PBR30225，则了解如何修复该错误，以便可以在你的 Xbox 主机上继续进行购买。

Get Microsoft billing support. Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

Looking for help? For help from an agent, follow the Get help link below to chat or request a call—we’ll call you so you don’t have to wait. For even faster help, search for your topic on our site. Get help.

了解在 Microsoft Store 尝试购买内容时如何解决 Xbox 购买错误。

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

你的购买可能会因为以下某个原因而受到阻止： 近期有过多遭拒的购买尝试。 使用了来自可疑位置的 Microsoft 帐户或支付选项。

如果你有继续取消 Xbox 订阅或数字产品购买所需的信息，请联系 aka.ms/contactxboxsupport。 支持代理会帮你取消购买。 如果你想收到此购买的退款，他们可以提供有关你是否具有退款资格的详细信息。

Learn how to activate Windows using a product key or digital license, check your activation status, and link your Microsoft account.