Add, remove or update an email address or phone number. If you want to make changes to the email addresses or phone numbers associated with your Microsoft account, use our guided support tool below to help you update the right information in the right way.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.

Here's how to pay a past-due balance on your account using a Microsoft account balance: Find your past-due subscription on the Services & subscriptions page. The amount past due is shown in red. Select Pay now, and then follow the instructions to pay the balance due.

Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions. Select the subscription that you want to manage. From here, you can view your plan, expiration date, billing history, subscription status, and change how you pay.

若要申请退款，需要登录用于购买的 Microsoft 帐户，并提供所购买内容的名称、订单编号以及需要退款的原因。 可以联系 aka.ms/contactxboxsupport 以获取退款申请和其他支持。

Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secured connection. Protect yourself from tech support scams. Before clicking 'I accept', review the: Agreement for Microsoft Services. Microsoft Software License Terms.

Enter code and reset password. Confirm the code to create a new password. Learn how to create a strong password. Paste or type the code you received and select Next. Type your new password and select Next.

You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors. Tips: If you're using mobile data, try switching to Wi-Fi and vice-versa. Make sure Airplane mode is off.

如果你有继续取消 Xbox 订阅或数字产品购买所需的信息，请联系 aka.ms/contactxboxsupport。 支持代理会帮你取消购买。 如果你想收到此购买的退款，他们可以提供有关你是否具有退款资格的详细信息。