If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

Get help with a damaged or unreadable code. If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof Intelligence from Microsoft 365 Advanced Threat Protection and Exchange Online Protection help prevent phishing messages from reaching your Outlook inbox.

Help with giving digital games as gifts. Note that if you purchased content that isn’t working, check the Xbox status page for any issues that may prevent you from playing, and try troubleshooting the problem before making a request for a refund: Xbox status. Troubleshoot game issues on Xbox.

Did this resolve your issue? Check the Xbox services, games, and apps for any service outages.

Detailed information about downloading and using Microsoft Authenticator in China. The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Microsoft 365 Customer Service and Support. The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing ...

To turn Microsoft Defender Firewall on or off: Select Start , then open Settings . Under Privacy & security , select Windows Security > Firewall & network protection . Open Windows Security settings. Select a network profile: Domain network, Private network, or Public network.