If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Help with a work or school account password. I need to talk to a customer support agent. Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Driver updates for Windows, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. You probably already have the most recent drivers, but if you'd like to manually update or reinstall a driver, here's how:

Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts. See the table below for the type of support you can get depending ...

You can create your own videos in Windows. For fast and simple editing, we've added Clipchamp as the official Microsoft video editor. Microsoft Clipchamp comes preinstalled on Windows 11 devices. To open Clipchamp, go to the search box on the taskbar, type Clipchamp, and select it from the results.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Here's how to download apps and games so you can get up and running right away. Open Microsoft Store. To get a game or app from Microsoft Store: To see more of any category, select Show all at the end of the row. Select the app or game you'd like to download, and then select Get.

If you’re using the multiple apps experience ( select Samsung, HONOR, OPPO, and ASUS devices ), you can drag and drop content from and into your mobile apps. Not all apps accept dragging and dropping content, or may not accept the file type you’re transferring.

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