Post questions, follow discussions and share your knowledge in the Outlook.com Community. Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

For Microsoft 365 operated by 21 Vianet go to login.partner.microsoftonline.cn. For Microsoft 365 Germany go to portal.office.de. This completes the download of Microsoft 365 to your device. To complete the installation, follow the prompts in the "Install Microsoft 365" section below.

Learn how to add user accounts in Windows 10 and Windows 11. With an account, each person has separate files, browser favorites, and a private desktop.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Microsoft Flight Simulator lets you experience the joys of piloting your own aircraft. Now, you can take to the skies on your Xbox console and other devices that you use for cloud gaming. Note Game Pass Ultimate or a supported free-to-play game is required for cloud gaming.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.