If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Signing in with a passkey is simple, fast, and helps protect you against phishing attacks. Passkeys are supported on desktop and mobile browsers (mobile app support is coming soon). You can use Windows Hello on Windows 10/11 devices to sign into your account with a passkey.

Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

Here's how to unblock your account. Note: If either your Outlook.com mailbox or your OneDrive storage is full, you cannot send or receive email. Check your Outbox or your mailbox storage to see what's taking up space. Learn more.

To enable JavaScript in Firefox, please review and follow the instructions provided at JavaScript settings for interactive web pages. This article describes step for users to allow all Web sites in the Internet zone to run JavaScript in Internet Explorer, Chrome, and Firefox.

Change privacy settings in Windows. Choose how much information you want to share with Microsoft by changing your privacy settings. To do this, select Start , then open Settings , and select Privacy & security . You'll see a list of general privacy options.

Nearby sharing in Windows lets you share documents, photos, links to websites, and more with nearby devices by using Bluetooth or Wi-Fi. You can share files between PCs that are running Windows 10 or Windows 11.