Fix your audio drivers. Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically).

Learn how to remove malware from your PC. Use Microsoft Defender Antivirus in Windows 10 or Windows 11 to scan your PC for malware, viruses, or other threats.

Getting ready for the Windows 11 upgrade. How to check if your device meets Windows 11 system requirements after changing device hardware. Learn how to use the PC Health Check app to help you improve your device performance.

For Windows 8.1, see Create a USB recovery drive. To download Windows 11 installation media, see Recovery options in Windows. Create a recovery drive so you can reinstall Windows 10 or Windows 11 in case you experience a major issue such as hardware failure.

Installing Windows 11 on devices that don't meet minimum system requirements. If you changed your hardware in order to upgrade to Windows 11 and the system is not recognizing the change in a timely manner, this article explains how to initiate the assessment manually.

After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store. Visit the links below to find out about refunds for other types of products: Xbox subscription cancellations and refunds.

You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

Manually update Surface drivers and firmware. Manual updates are useful if you need to update an offline device, update many devices that are all the same model, or if you’re creating system images for your organization.

When prompted, give permission to install Quick Assist. After it's installed, the button will change from. If you’re on a PC that’s managed by your work or school, you might not be able to download and install Quick Assist from the Microsoft Store due to a policy from your organization. For more info, contact your IT support person or admin.

In the search box on the taskbar, type device manager, then select Device Manager from the menu.