If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Fix your audio drivers. Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically).

Uninstall or remove apps and programs in Windows. There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled.

Ineligible enforcements include those with shorter duration periods, content takedowns with no accompanying service suspension, and suspensions that are no longer active. Sign in to your account to view your enforcements. Find out how to submit a case review and learn more about your Xbox enforcements.

When you try to copy EFS-encrypted files from Windows 8.1 or Windows Server 2012 R2 to a Wave FAT32 encrypted USB stick, you receive an error message that states that the file already exists. Resolution Hotfix information. A supported hotfix is available from Microsoft Support.

Check the Xbox services, games, and apps for any service outages.

Learn how to add user accounts in Windows 10 and Windows 11. With an account, each person has separate files, browser favorites, and a private desktop.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

Detailed information about downloading and using Microsoft Authenticator in China. The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

An organizer in an Xbox family group can manage settings for members who are in the family group. Kids can only see (and not manage) their own settings. To learn more about family group roles, visit: Learn about family group roles, permissions, and data sharing.