Post questions, follow discussions and share your knowledge in the Outlook.com Community. Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

You can send an invitation or add people to your Microsoft family to share your benefits. Once they accept the invitation, they can install Microsoft 365 apps on their devices and access their own 1 TB of OneDrive storage by signing in to www.microsoft365.com with their personal Microsoft account.

Check the Xbox services, games, and apps for any service outages.

If you receive a We’re not sure what’s wrong message, it means the network connection test can’t diagnose the issue that is preventing your console from connecting.

To manage your Xbox family group, visit: Microsoft Family Safety. Note Not all enforcements are eligible for case review. Ineligible enforcements include those with shorter duration periods, content takedowns with no accompanying service suspension, and suspensions that are no longer active.

Get Microsoft account help. Manage your personal account from a single dashboard, including payment information, purchases, subscriptions, and more. Go to your dashboard. You can use a Microsoft account, or a work or school account to sign into your Windows device.

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If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund. We provide digital game product refunds as part of a consistent and reliable buying experience.