The easiest way to find which Surface model you have is to use the Surface app. It shows the model name of your Surface device and each Surface accessory. Note: When signed in to the Surface app, you can see information for other Surface devices that you've also signed in to. Open the Surface app.

There are several different ways for family members and organizers to leave or be removed from a Microsoft family group depending on their role. Before leaving, family members and organizers should remove saved places and location alerts they would not like to remain in the group.

If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try. Note: For general info about how to connect a Bluetooth device to your PC, see Pair a Bluetooth device in Windows.

Did this resolve your issue? Check the Xbox services, games, and apps for any service outages.

Select Start > Settings > Network & internet > Ethernet. Under Properties, look for your IP address listed next to IPv4 address. Get info on how to find your IP address in Windows.

Find out how to view a printer queue in Windows. If you are having a problem changing your printer "offline" status, go to Troubleshooting offline printer problems. Learn ways to fix common printing problems in Windows 10.

Learn more about our Xbox subscription refund policy. You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription in the steps that are outlined in the section “Canceling a subscription.”.

Check which version of DirectX is installed. The DxDiag tool reports detailed information about the DirectX components and drivers installed on your system and can be used.

Fix connections to wireless displays or docks in Windows. If your computer is showing a black or blank screen in Windows, these troubleshooting tips could help get your system back up and running.

Select Start > Settings > System > Sound. In Input, select a microphone to see its properties. In Input volume, make sure the blue bar adjusts as you speak into the microphone. If it doesn't, go to Test your microphone and Start test. This will help you troubleshoot any issues with your microphone.