Check the XBOX services, games, and apps for any service outages.

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The type of support Microsoft provides depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Learn more about which products are included for home or for business.

Summary A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This is a 48‑digit number that lets you regain access to your drive.

Need help with an XBOX console, an XBOX game or XBOX network? Find out how to get in touch with us.

Windows 11 Windows 10 Before starting, make sure that the Windows 11 device supports Bluetooth. For more info on how to check, see Fix Bluetooth problems in Windows. For help with adding non-Bluetooth devices, see Add a hardware device to a Windows device.

iOS Android To install Authenticator on your iOS device Scan the QR code or download and install Authenticator from the Apple app store.

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Learn how to find and adjust additional Bluetooth settings and Bluetooth options in Windows.

MICROSOFT SUPPORT When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Important If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate".