Download and create a factory recovery image for your Surface. Before you begin. A recovery drive lets you reset your Surface to its factory settings and can help you troubleshoot and fix problems with your Surface device. Windows comes with a built-in tool to create a USB recovery drive. You'll need to provide an external USB drive that:

To create a recovery drive in Windows 11: In the search box on the taskbar, search for Create a recovery drive and then select it. You might be asked to enter an admin password or confirm your choice. When the tool opens, make sure Back up system files to the recovery drive is selected and then select Next.

Open File Explorer. Right-click your USB drive or external storage device. From the pop-up menu, select Format. In the File system dropdown menu, select NTFS. Select Start to begin formatting. Did this resolve the issue? Learn how to format a flash drive to NTFS on a Windows PC.

Solve PC problems over a remote connection. Get help with installing Quick Assist from Microsoft Store.

How to get the update. The Media Feature Pack for Windows 10/11 N is available for download as an Optional Feature. Here’s how to install the Media Feature Pack: On Windows 10 N: Select the Start button, then select Settings > Apps > Apps and Features > Optional features > Add a feature.

To change your capture settings, press the Start button , and then select Settings > Gaming > Captures. The following sections cover the capture settings you can adjust. Location for saving captures. Near the top of the Captures screen, you’ll see a section displaying the folder location where screenshots and game clips are automatically stored.

Symptoms. When you click the Internet Options command on the Tools menu in Internet Explorer, you may receive the following error message: This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator. Cause.

To create installation media, go to the software download website, where you'll find step-by-step instructions. On that website, you can select a version of Windows and create your own installation media using either a USB flash drive or a DVD. To go directly to one of the versions, select one of these links: Windows 7. Windows 8.1.

Restart your device. Windows Media player should now be reinstalled. Note: To troubleshoot issues like playback and codec problems, see the "Get help" section in Windows Media Player. Learn how to get Windows Media Player 12 for Windows 10, Windows 8.1, and Windows 7.

Windows 11 Windows 10. If you get an error code while downloading and installing Windows updates, the Update Troubleshooter can help resolve the problem. Select Start > Settings > System > Troubleshoot > Other troubleshooters. Next, under Most frequent, select Windows Update > Run.