Along with software updates for Windows 10 or Windows 11, it's important to make hardware updates, also known as updates for drivers and firmware. You can quickly check the health of your Surface drivers and firmware using the Surface app. Open the Surface app.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

You see the following error code when you try to launch a game on a Windows 10/11 device: 0xc0ea0001. This can mean that there’s a potential service outage or an issue with the license manager on your device.

If you encounter issues installing games, try suspending your antivirus software temporarily while you attempt to troubleshoot game installation from the Xbox app or the Microsoft Store app on your PC.

Refunds for digital games include Microsoft Store digital game offers, Xbox apps (excluding movies and TV apps), digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device.

An attacker who successfully exploited the vulnerability might bypass secure boot and load untrusted software. This security update addresses the vulnerability by adding the signatures of the known vulnerable UEFI modules to the DBX. To learn more about this security vulnerability, see the following advisory:

The Xbox Accessories app has even more configurations you can set for the Xbox Elite Series 2 Wireless Controller and the Xbox Adaptive Controller, such as: Remapping bumpers and paddles. Configuring the level of vibration. Adjusting stick sensitivity curves. Swapping stick X and Y axes. Assigning Shift inputs.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.