If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

Use this app to try to recover lost files that have been deleted from your local storage device (including internal drives, external drives, and USB devices) and can’t be restored from the Recycle Bin. Recovery on cloud storage and network file shares is not supported.

Restoring files from a backup. Restoring files from previous versions. Learn how to recover files that have been lost, deleted, or accidentally changed.

Click your Profile picture. Click on Support. Click on Gaming Services Repair Tool. Click on Start Troubleshooting.

Select Update Driver. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions. Reinstall the device driver. In the search box on the taskbar, enter device manager, then select Device Manager.

What you need. To download the recovery image, you’ll need a USB drive. Before you download a recovery image, format your USB drive to FAT32. To download a recovery image, please sign in with your Microsoft account. Sign In. Having trouble signing in? Contact Us.

Connect a USB drive to your PC, select it, and then select Next. Select Create. Many files need to be copied to the recovery drive, so this might take a while. If you ever need to use the recovery drive to reinstall Windows 11 on your PC, see Recovery options in Windows for further instructions.

Open the Surface app. In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else. If needed, select the option to update the devices. Note: If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store.

In Windows, use Search on the taskbar to search for “PC Health Check,” then select it from the list of results. If a PC Health Check update is available, you can quickly install it for the latest version.

Your PC isn't working well and you recently installed an app. Restore from a system restore point. You suspect your device has been infected. Use installation media to reinstall Windows 11. Select one of the recovery options below and follow the steps to try to get things working again.