If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

Having a backup copy of your BitLocker recovery key helps to prevent serious issues later. It takes less than a minute to back up your key and this article will show you how.

After you've selected it, you'll see the available links for that type of Surface device model. Select the link for your model to get the latest firmware and drivers for sound, display, ethernet, and Wi-Fi.

Go to Start > Settings > Update & Security > Windows Security > Device security . Under Security processor, select Security processor details. Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM. You'll need to restart your device to complete the process.

Use this app to try to recover lost files that have been deleted from your local storage device (including internal drives, external drives, and USB devices) and can’t be restored from the Recycle Bin.

If you can't find a file on your computer or you accidently modified or deleted a file, you can restore it from a backup (if you're using Windows backup) or you can try to restore it from a previous version.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Your PC isn't working well and you recently installed an app. Restore from a system restore point. You suspect your device has been infected. Use installation media to reinstall Windows 11. Select one of the recovery options below and follow the steps to try to get things working again.

Remove malware from your Windows PC. OneDrive (home or personal) OneDrive for Windows. Microsoft Defender Antivirus is a powerful tool that finds and removes malware from your PC. Here's how to use it in Windows 10 or 11 to scan your PC.