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If you don't recognise a charge on your account, click here for guidance on how to investigate it. More options In certain countries and regions, mobile operator billing can be used as a payment option to buy subscriptions like Game Pass and content such as games, apps, music, HD movies, and TV shows on your Xbox console and Xbox.com.

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At home: Make your primary Xbox (if you have more than one) your home Xbox, which gives anyone who signs in to the console with their profile the ability to use your Game Pass subscription.

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

Get answers to common questions about Xbox Game Pass conversions.

Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions.; Select the subscription that you want to manage.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria:

Most audio and video issues experienced during cloud gaming are caused by problems with the network connection. For the best cloud gaming experience, make sure your device and network meet the minimum system requirements.

尋找關於 Xbox Game Pass Ultimate 特別福利常見問題的解答。