If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Post questions, follow discussions and share your knowledge in the Outlook.com Community. Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

Step 1: Verify your identity. You can request a password reset directly from your console if you have access to the phone number or alternate email that you previously provided. On the console Sign in screen, type in your email address, and then select the I forgot my password button.

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Popular games, apps, and add-ons. The latest movies and the hottest TV shows. Accessories and devices such as Xbox consoles and controllers. To redeem a gift card, go to: Redeem your code or gift card. For more ways to redeem gift cards and codes, visit: How to redeem gift cards and codes.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Xbox Game Pass Ultimate members get exclusive access to Perks. New content is added on a regular basis, which you can view and redeem on your Xbox Series X|S, Xbox One, Xbox Game Pass mobile app, or Xbox app for Windows.

On the VPN settings page, the VPN connection name will display Connected underneath it. On the taskbar, a blue shield will display when you're connected to a recognized VPN. Learn how to create a VPN connection profile in Windows, and then use it to connect to a VPN.